AI Chatbot Development for Customer Support

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$1,000.00
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calendar Posted on
5th May 2024 4:23 PM
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1287903

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We are seeking an experienced freelancer to develop an AI-powered chatbot to enhance our customer support services. As a leading e-commerce platform, we are committed to providing exceptional customer service, and we believe that implementing a chatbot will streamline our support process and improve customer satisfaction.

Responsibilities:

Design and develop an AI-driven chatbot tailored to our business needs and customer preferences.
Implement natural language processing (NLP) algorithms to ensure the chatbot can understand and respond to user inquiries accurately.
Integrate the chatbot with our existing customer support platform and CRM system for seamless communication and data synchronization.
Train the chatbot using historical customer interactions and feedback to continuously improve its performance and effectiveness.
Implement chatbot analytics to track usage metrics, user satisfaction, and identify areas for optimization.
Requirements:

Proven experience in AI chatbot development, with a portfolio of successful projects.
Strong proficiency in natural language processing (NLP) techniques and machine learning algorithms.
Proficiency in programming languages such as Python, Java, or JavaScript, and experience with AI frameworks like TensorFlow or PyTorch.
Experience with chatbot platforms and frameworks such as Dialogflow, Microsoft Bot Framework, or IBM Watson.
Excellent communication skills and ability to collaborate with cross-functional teams.
Preferred Qualifications:

Experience developing chatbots for e-commerce or customer support applications.
Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud for deploying and hosting chatbot applications.
Familiarity with conversational design principles and UX/UI best practices for chatbot interfaces.
Duration: This is a freelance project with an estimated duration of 4-6 weeks, depending on project complexity and deliverables.

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